Introduction
You can use Account Recovery to solve login issues related to your account. This guide will cover the SMS Verify, Recover Locked Account, and Appeal Disabled Account Tools. Account Recovery handles IMAP Mail OTP, SMS OTP, password changes, and appeals.
Setup & Recommendations
- You must add Accounts to OneClick before using an Account Recovery Tool. Click here to learn how to add accounts to OneClick.
- You can add third-party SMS Credentials to OneClick to automate any SMS OTP code challenges encountered. Click here to learn how to setup SMS Credentials in OneClick.
- You can add third-party Mail Credentials to OneClick to automate any Mail OTP code challenges encountered. Click here to learn how to setup Mail Credentials in OneClick.
- There are many different challenges you can encounter during login. The Account Recovery dialog has handling for all the challenges you can encounter. You do not need to fill out each section of the Account Recovery dialog if your accounts are only experiencing a specific challenge. For example, if your account only requires an SMS challenge solved, you can exclusively fill in the SMS section.
- There is no harm in filling out every section of the Account Recovery dialog if you want to handle every situation automatically.
1. Navigate to the Accounts/Solvers section in OneClick under Tasks. This section has an icon that looks like a play button titled Accounts/Solvers.
2. Select the accounts on which you want to use an Account Recovery Tool, then click the Tools button. Select the Account Recovery Tool you want to use and click the Start button.
3. The Account Recovery Tool dialog will appear. Navigate to the Mail section.
4. If your account requires an email code when logging in, and you have the Mail section filled out, the code portion will be automated.
5. You can select Mail Credentials to use for account recovery. OneClick will use your mail credentials if Google asks you to verify a code to your recovery email. If you configure this dialog, OneClick will automate this process.
- You must create a Mail Task Template in Inbox and add your Inbox API key to OneClick > Settings > Inbox Service. You can find your Inbox API key in Settings > Tasks. Follow the guide below to create a Mail Task Template.
- You must add your mail credentials that receive your recovery email codes to Inbox, and then to the Mail Task Template. Click here to learn how to add your mail credentials to Inbox.
- To use Inbox Mail, follow this guide to configure a Mail Task Template.
6. You can configure the Mail Timeout in Minutes Override field to configure the default timeout for waiting for OTP codes.
7. If your account requires an email code when logging in, and you have the Mail section filled out, the code portion will be automated.
8. Optionally, you can fill out other sections of the Account Recovery dialog if your accounts encounter additional challenges. When you have finished configuring the dialog, click the Save button.
SMS
1. Navigate to the Accounts/Solvers section in OneClick under Tasks. This section has an icon that looks like a play button titled Accounts/Solvers.
2. Select the accounts on which you want to use an Account Recovery Tool, then click the Tools button. Select the Account Recovery Tool you want to use and click the Start button.
3. The Account Recovery Tool dialog will appear. Navigate to the SMS section.
4. You can select the SMS Credentials you added to OneClick in the Local SMS section. Click here to learn how to add SMS Credentials to OneClick.
5. Select which SMS Provider you wish to use.
6. Select which SMS Credentials you wish to use.
7. Specify which Number Type you want to use. You can choose between Rental (long-term) and Standard numbers.
8. If you selected Standard, use the App button to specify which app or website you want to request a phone number for. The App dialog will display a list of all available apps or websites for which the provider offers phone numbers.
9. If you selected Standard, use the Country button to specify which countries you want to request a phone number for. The Country dialog will display a list of all available countries for which the provider offers phone numbers. You can select multiple countries if you wish.
10. If you selected Rental, specify which Rental Type you want to use. The dialog will display a list of all your available rental types.
11. If you selected Rental, specify which Rental Number you want to use. The dialog will display a list of all your available rental numbers.
12. To have the task automatically retry when phone numbers are out of stock, click the Retry Request When Out of Numbers checkbox.
13. You can select your SMS Task Template you setup in Inbox in the Inbox SMS section. To use Inbox Mail, you need to add your Inbox API key to Settings > Inbox Service. Click here to learn how to find your Inbox API Key.
14. If your account requires an SMS code when logging in, and you have the SMS section filled out, the code portion will be automated.
15. Optionally, you can fill out other sections of the Account Recovery dialog if your accounts encounter additional challenges. When you have finished configuring the dialog, click the Save button.
Password
1. Navigate to the Accounts/Solvers section in OneClick under Tasks. This section has an icon that looks like a play button titled Accounts/Solvers.
2. Select the accounts on which you want to use an Account Recovery Tool, then click the Tools button. Select the Account Recovery Tool you want to use and click the Start button.
3. The Account Recovery Tool dialog will appear. Navigate to the Password section.
4. If your accounts encounter a password change challenge, the Account Recovery Tool will automatically handle the challenge and change your password to a random 16-character password. Optionally, you can specify a specific password.
5. Optionally, you can fill out other sections of the Account Recovery dialog if your accounts encounter additional challenges. When you have finished configuring the dialog, click the Save button.
Appeal
1. Navigate to the Accounts/Solvers section in OneClick under Tasks. This section has an icon that looks like a play button titled Accounts/Solvers.
2. Select the accounts on which you want to use an Account Recovery Tool, then click the Tools button. Select the Account Recovery Tool you want to use and click the Start button.
3. The Account Recovery Tool dialog will appear. Navigate to the Appeal section.
4. Select the categories of appeal texts to use. Click here to learn more about creating Appeal Text Content.
5. Select Google Accounts if you want to use your existing Google Accounts loaded in OneClick as Contact Emails. We do not recommend using Google Accounts for contact emails for your appeals.
6. Select Custom Emails if you want to use other email services for your Contact Emails. We recommend using iCloud, Outlook, or Yahoo for contact emails. You should use one unique email per account you are appealing to make it more difficult for Google to identify a pattern with your appeals.
7. Select Catchall Emails if you want to use a catchall email for your Contact Emails. We do not recommend using a catchall for contact emails for your appeals.
8. The Use Recovery Email for Contact Email checkbox will use your recovery email if a recovery email is saved to your task.
9. The Allow Reuse of Appeal Texts checkbox will allow you to reuse your Appeal Text. This is not recommended. You should use one unique Appeal Text per account you are attempting to appeal.
10. The Allow Reuse of Contact Emails checkbox will allow contact emails to be used multiple times when submitting appeals. This is not recommended. You should use one unique contact email per account you are attempting to appeal.
11. The Enable 2FA if Required checkbox will appear if enabling 2FA is required during the appeal process.
12. If your accounts encounter an account disabled challenge and you can submit an appeal, the Account Recovery Tool will automatically handle the challenge and submit an appeal.
12. Optionally, you can fill out other sections of the Account Recovery dialog if your accounts encounter additional challenges. When you have finished configuring the dialog, click the Save button.
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